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   Troubleshoot nothing happens when I click on a contacts name to send a message in Ancestry Error [04/07/16 11:05AM]   
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nothing happens when I click on a contacts name to send a message in Ancestry.

Original title: Things are not working properly
I subscribe to ancestry and when I click on on a contacts name to send a message nothing happens.
 It's other things as well, I contacted Ancestry and they seem to think its my setting on my computer, any clues as to what it can be.

Keys to the Problem nothing happens when I click on a contacts name to send a message in Ancestry.


Hi,
 
Thank you for posting in the Microsoft Community.
I’m sorry to know that you have issue With Ancestry.
 
Please reply to these questions, which help us to understand the issue better:
 
 
1.      Are you referring to Ancestry.com?
 
2.      If yes, are you using Internet Explorer browser to access it?
 
3.      If yes, which Internet Explorer?
 
4.      Is the issue specific to Ancestry.com?
 
 
Let us optimize Internet Explorer browser if you are using one.
 
Refer the following article:
Is Internet Explorer slow? 5 things to try:
http://windows.microsoft.com/en-US/windows/help/internet-explorer/slow-five-tips-to-boost-performance
 
Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites.
The Reset Internet Explorer Settings feature might also reset parental
control settings.
We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.
 
Hope the information helps.
If you need further assistance, please reply.
We will be happy to help you.


Click here to download the registry repair application


Another Safe way to Fix the problem: nothing happens when I click on a contacts name to send a message in Ancestry.:

Click here to download the registry repair application .

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1. You can Download Error Fixer here. Install it on your computer. When you open SmartPCFixer, it will perform a scan.

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